B.E. Computer Science

Gujarat Technological University | 2019

Responsibility

• Understanding and evaluating pain points to create better workarounds.

• Adapting user needs and behavior to deliver user-centric support.

Achievement

• Crafted 10+ new solution materials to address system issues.

• Compressed call handling process from 7 to 5 steps, reducing time consumption.

Responsibility

• Development of CRM application with employee needs in sight.

• From market research to high-fidelity prototype delivery.

Achievement

• Created new IA(Information Architecture) to reduce process time by 4 seconds per transection.

Responsibility

• Development of payment application for Vadodara Food Festival.

• Worked in a team of 6 people for requirement gathering and analysis.

Achievement

• Application successfully handled 32k+ transactions in the span of 3 days

• Achieved 203% of estimated CTA during the event period.

• Did user research, created user personas, low and high-fidelity wireframes.

• Introduced a new “Map” which reflects events taking place around the city.

• Added “Today’s attraction” feature, indicating activities happening on the same date

• Conducted user interviews and designed end-user tests as well.

• Worked in an agile environment to follow an iterative design process. Worked on interaction design with an external team.

• Developed design rules, wireframes, mock-ups and delivered the whole design with adaptions after testing.

• Users were able to complete payments within 3 seconds.

• Led university group and facilitate a seminar for underprivileged students with a footfall of 170+.

• Worked with the marketing team and created social-media posts with the use of the community style guide.